Responsible Gambling at Moonwin Casino

At Moonwin Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Moonwin Casino operates in compliance with Australian gambling regulations and holds a valid licence issued under applicable Australian law. We take our duty of care seriously and actively work to prevent problem gambling, protect vulnerable individuals, and promote responsible gaming practices across our platform.

Our responsible gambling framework is regularly reviewed and updated to reflect current best practices and regulatory requirements. This page was last updated in June 2026.

Know the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you can afford
Chase losses by continuing to gamble after losing
Feel anxious, irritable, or restless when not gambling
Lie to family or friends about your gambling habits
Borrow money or sell possessions to fund gambling
Neglect work, study, or family responsibilities due to gambling
Use gambling as a way to cope with stress, depression, or other problems
Feel unable to stop or reduce your gambling despite wanting to

If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.

Responsible Gambling Tools at Moonwin Casino

We provide a range of tools to help you manage your gambling activity. These tools are available directly through your Moonwin Casino account and can be activated at any time.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before the change is applied.

Loss Limits

Restrict the maximum amount you can lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your gambling activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Moonwin Casino for a period of 3 months, 6 months, 12 months, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To activate self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.

Account Closure

You may request permanent closure of your Moonwin Casino account at any time. Contact our support team and we will process your request promptly.

National Self-Exclusion: BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online.

Visit the official BetStop website: www.betstop.gov.au

Once registered with BetStop, Moonwin Casino is legally required to prevent you from accessing our services for the duration of your exclusion period.

Protecting Minors

Moonwin Casino strictly prohibits gambling by persons under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.

We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. The following tools can help:

Support Organisations in Australia

If you or someone you know is struggling with gambling, free and confidential support is available 24 hours a day, 7 days a week through the following Australian services:

Gambling Help Online

Free counselling and support for people affected by gambling problems.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7, free call)

Lifeline Australia

Crisis support and suicide prevention services.
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)

Beyond Blue

Mental health support for anxiety, depression, and related issues.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)

MensLine Australia

Professional telephone and online support for men.
Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)

Financial Counselling Australia

Free financial counselling for people experiencing financial difficulty related to gambling.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007

Tips for Gambling Responsibly

Set a budget before you start and stick to it
Only gamble with money you can afford to lose
Treat gambling as entertainment, not as a source of income
Take regular breaks and do not gamble for extended periods
Do not gamble when you are upset, stressed, or under the influence of alcohol
Balance gambling with other leisure activities
Never chase your losses
Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools, need assistance activating any of the features described on this page, or wish to discuss your gambling behaviour with a member of our team, please do not hesitate to contact us:

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
Response Time: We aim to respond to all responsible gambling enquiries within 24 hours

Your wellbeing is our priority. We are here to help.

This Responsible Gambling page was last reviewed and updated in June 2026 in accordance with Australian gambling regulations and industry best practices.