Privacy Policy

Effective Date: 1 June 2026

Welcome to Moonwin Casino. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.moonwin.com.au and use our services in Australia.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other similar contact data.
Account Information: Username, password, transaction history, and account preferences.
Payment Information: Credit card details, billing address, and other payment-related information.
Technical Data: IP address, browser type, operating system, device information, and browsing activity.
Usage Data: Information about how you use our website, including pages visited, time spent, and interaction with features.
Communication Data: Correspondence between you and Moonwin Casino, including customer support inquiries.

2. How We Collect Information

We collect information in the following ways:

When you register an account or update your profile.
When you make deposits, withdrawals, or other transactions.
Through cookies and similar tracking technologies when you use our website.
When you communicate with our customer support team.

3. Use of Your Information

We use your information to:

Provide and maintain our services, including account management and game play.
Process transactions and send related information, including confirmations and receipts.
Improve our website, services, and customer experience.
Communicate with you about your account, promotions, and updates.
Ensure compliance with legal and regulatory requirements.
Prevent fraud and enhance security.

4. Disclosure of Your Information

We do not sell your personal information. We may disclose your information to:

Service providers who perform services on our behalf, such as payment processors, IT services, and marketing agencies.
Regulatory authorities and law enforcement agencies as required by law or to protect our rights.
Other third parties with your consent or as necessary to provide our services.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Your Rights

Under Australian privacy laws, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent to processing where applicable.
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. International Transfers

Your information may be transferred to and maintained on servers located outside Australia. We ensure that such transfers comply with applicable privacy laws and that your information is adequately protected.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Moonwin Casino
Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Casino Street, Sydney, NSW 2000, Australia